xHamster's Support Center
Q. I see my copyrighted content on xHamster, please remove itA. Please send us a request with subject "DMCA" or "Abuse" with the direct link to your content (for example http://xhamster.com/movies/245276/fuckingmovie.html)
Q. Someone uploaded movie with me, please remove it, it can ruin my life!A. Please send us the direct link to the content (like http://xhamster.com/movies/245276/fuckingmovie.html) to delete it
Q. There is illegal content (rape, zoo, cp) on xHamster, please delete itA. Please send us the direct url of the movie or picture (like http://xhamster.com/movies/245276/fuckingmovie.html) to delete it
Q. Is xHamster FREE?A. Yes, xHamster.com is a free site with some paid Premium Membership options, also we have some paid features in our webcam chat.
Q. The counter on my profile says there are some comments but I'm not able to view them.A. The counter on your profile page show you the amount of comments which YOU left on xHamster's pages (movies, profiles, etc.). At My Fresh Comments you can see those comments which you and other users left on your profile page, at your pics, vids and stories.
Q. How do you count rank?A. Users with amount of comments
0-50 get rank Newbie
51-150 Porn Lover
151-500 Porn Expert
501-1000 Kama Sutra Guru
8001-15000 Porn King/Queen
15001-25000 xHamster Legend
25000+ you'll get an option in your profile to customize your rank
If your rank wasn't changed immediately please wait ~12 hours to get a new rank
Q. How can I download videos?A. You need to upgrade to Premium membership to download videos, you can do it here: http://xhamsterpremiumpass.com/join.html
Q. How can I restore my password?A. Use http://xhamster.com/recoverpass.php to restore your password
Q. I forgot my username, how can I get it?A. Use http://xhamster.com/recoverpass.php to get username and password
Q. How can i unblock user?A. You can do it here.
Q. How can I delete my account?A. Log in into your account then go to http://xhamster.com/account_settings.php and click on Close Account tab, select checkbox "I confirm that I want to delete my account" and click "Close account" button.
Q. How can I get rid of pop-unders on this site?A. You can make yourself a regular user account which is absolutely free following this link http://xhamster.com/signup.php then stay logged in and you will no see any pop-unders again.
Q. What's the difference between Premium Membership and Free Membership on xHamster.com?A. Premium users can:
- Get access to DVD section
- Download videos
- Custom rank
- Get special promotion on Community page
- See no advertising
- Get email notifications about PMs
Q. How can I watch downloaded FLV files on my PC?A. We recommend you to use VLC player for FLV files, you can download it for free on http://www.videolan.org/vlc/ and it work with Windows, Mac OS X and Linux
Q. How can I watch DVDs on my PC/MAC?A. You can use standart Windows Media Player for Windows (you can get latest version on http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx ) or Quicktime Player for Mac OS X (You can download it on http://www.apple.com/quicktime/download/ ). Also You can use VLC player for Mac OS X, Windows and Linux: http://www.videolan.org/vlc/
Q. How can I watch FLV files on my iPod (PSP, smartphone, TV etc)?A. You need to convert FLV files to MP4 or other suitable format, on Windows you can do it with Any FLV Converter ( http://www.any-flv-converter.com/ ), for Mac OS X we recommend to use Leawo FLV converter ( http://www.leawo.com/flv-converter/ )
Q. How can I cancel my premium membership?A. In order to cancel your Premium subscription please follow http://xhamsterpremiumpass.com/billing.html You can find out which company took off a payment from your card here http://xhamsterpremiumpass.com/subscriptions.html or by checking your card's statement. After cancellation of Premium subscription your account will be turned into regular user account which is absolutely free. Regular user account can be closed here: http://xhamster.com/account_settings.php -> Close account.
Q. I'm concerned about my privacy. How will I be billed?A. A discreet charge ... will appear on your monthly account statement. xHamster's name and link won't ever appear so your privacy is secured. The data that was recorded when you signed up is used only by our tech and billing support staff. We never sell or give away your personal information to third parties and will never contact you via postal mail services.
Q. My access isn't working. How can I get it fixed?A. If you are unable to log into xHamster, first make sure you're entering the correct username and password. If it still doesn't work and you receive error "invalid login or password", please restore password via http://xhamster.com/recoverpass.php if it don't work please contact us via this form: http://xhamster.com/contact.php.
Q. I wish to join for Premium but join form claims that my e-mail address is in use.A. That means that you already have a regular user account with this email. So you have to log in into your regular user account first (http://xhamster.com/login.php) then go and join for Premium (http://premium.xhamster.com/join.html) and your regular account will be turned into Premium.
Q. I wish to get my money back please.A. You can ask our billings: https://www.cgbilling.com/secure/cancelTransaction.html, https://segpaycs.com/spsolo.aspx, https://secure.aebill.com/member or http://www.webbilling.com/support.html to make a refund
Q. How can I see videos?A. Our player requires the Flash-Plugin Version 9 or higher. Please download and install the latest Version, then restart your browser. We recommend you to use Firefox.
Please check if you have any ad blocker or ref blocker programs or extensions, it can block our player.
If you have problems please first reboot your computer, if it doesn't help please save page with video from your browser into a html file (you can see how to do it here: http://www.ehow.com/how_2276520_save-web-page-as-file.html ) and send it to us for investigation.
Q. How can i watch xHamster on my Iphone/Blackberry/other mobile device?A. Please check our mobile version: http://mobile.xhamster.com. Most of the videos on main site are also compatible on mobile devices.
Q. The movie keeps stopping while I'm watching it. What is wrong?A. It may be due to your connection speed, you need 600+kbps speed to watch all videos properly. Also it can be due to a server overload on our side. We are working to keep our servers fast.
Q. My country blocked xHamster, how can i watch my favourite site?A. Check Google for " Free VPN "
Q. I can't log inA. It can be if your account was closed (in this case you can see status "inactive" on it's page) or if you have cookies disabled.
You need to enable cookies in your browser, also please check your password. You can restore your password here: http://xhamster.com/recoverpass.php
Q. How can i check cookies?A. Please use our cookie-tester
Q. How to enable cookies?A. Please read this article: http://www.google.com/cookies.html
Q. I have no sound, how can i fix it?A. Please check sound button, isn't it muted? Also please read this article: http://www.codecguide.com/fix_for_flash_sound_problems.htm to fix the problem
Q. How can I add an image into "about me" section of my profile?A. Follow this way: http://xhamster.com/edit_profile.php ->About Me ->"image" button ->[image]http://link.should.be/here.jpg[/image] ->"Update Profile" button
Q. How can I delete the video from my favorites?A. Follow this way: http://xhamster.com/favorites/videos-1.html ->Remove Favorite
Q. How can I delete the picture from my favorites?A. Follow this way: http://xhamster.com/photos/favorites-1.html ->Remove from Favorites
Q. How can I upload an avatar?A. You can upload your main photo (avatar) here http://xhamster.com/edit_profile.php then push the Update Profile button. It should not be more than 2 megabytes.
Q. On my photo gallery niches have been changed to Men. How can I get them back?A. Please pay your attention that every picture with man alone or their body parts goes to Men channel. If one of the pictures at the gallery has been moved into Men channel the whole gallery will be moved into Men as well. Please avoid such images from heterosexual galleries.
Q. I've uploaded a video, when it would be up?A. Your video needs to be converted, usually it takes ~4 days, sometimes longer. Please be patient. You can check status of your video in your profile
Q. Why was my video/photo deleted?A. We remove videos and photos that violate our terms. Never upload:
- Copyrighted videos/photos or videos/photos you haven't rights to post
- Watermarked videos/photos (people don't like them)
- Videos/photos with shitting, pissing, pooping etc
- Videos /photosinvolving animals
- Videos/photos involving underaged persons, also videos/photos with persons looking young (even if they are 18+ but look like they are younger)
- Videos/photos with violence (rape or something that looks like rape)
- Incest videos/photos or videos/photos with incest-styled titles
- Very bad quality videos/photos
Also we remove reposts and broken files (where was error with conversion)
Q. I uploaded video and i see status errorconv for it, what does it mean?A. It means that your codec wasn't recognized by our system, please reconvert file to another format. Supported file types are mpg, avi, mpeg, wmv, 3gp, mp4, mov, asf, flv , avi and wmv would be the best choice.
Q. Why do you change channels for my video?A. We move men-only videos to 'men', 'gays' or 'black gays' channels to separate them from straight ones. Please select correct channels for your videos. Also please don't upload solo man videos to 'bisexuals' channel
Q. I can't upload the videos because your upload form is always closed.A. Unfortunately our servers needs a break from time to time to convert the huge amount of uploaded videos. The upload page is opening every 3 days. Sorry for the inconvenience.
Q. My video has solid gray screen or the video is distorted.A. Unfortunately the video codec of the original file has not been recognized by our software. The only way to fix it is to reconvert the original file into another file format and upload again.
Q. What codecs are suitable for uploading on xHamster.com?A. Click here to see the full list of codecs supported by our FFMPEG converter. If you don't know what codec was used in your video you can check it using special software, you can find a list here
Q. How can I delete my video?A. You can remove your video this way: http://xhamster.com/my_vids/public/1.html ->Remove video
Q. How can I delete my pictures?A. You can remove the pictures this way: http://xhamster.com/photos/my_photos-1.html ->Edit ->Delete
Q. Could you add the movie called "***"? Please help me to find the movie "***".A. Please pay your attention that xHamster is a place for user generated content. We don't make any uploads by ourselves.
Q. I've sent the picture or the video for the Introduction but it has never appeared. What's up?A. Probably it didn't fit our rules. You can check their status here: http://xhamster.com/photos/my_intros-1.html and http://xhamster.com/my_vids/intro/1.html
Q. I would like to prove that I'm real and get the stamp on my profile but don't want to show my face or can I make it private?A. Unfortunately this is not really possible. The only way to get the stamp and everything is to upload the picture or video which fit our rules.
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