Q. I see my copyrighted content on xHamster, how can it be removed?A. Please send us a request with subject "DMCA/Copyright Infringement" and the direct link to your content (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).
Q. I see a movie with me uploaded on xHamster, how can it be removed?A. Please send us a request with subject "DMCA/Copyright Infringement" and the direct link to your content (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).
Q. I see illegal content (rape, zoo, cp) on xHamster, how can it be removed?A. Please send us a request with subject "Report Inappropriate Content" and the direct link to the movie or picture (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).
Q. How can I check comments and what does the Comment counter on my Profile page indicate?A. The Comment counter displays the amount of comments YOU left on xHamster pages (example movies, profiles, etc.). To check all Comments left by YOU and other USERS on your Profile page, pictures, videos and stories, go to My News>> My Fresh Comments.
Q. I have an exciting idea for xHamster.com, how can I share it with you?A. We appreciate hearing all creative/innovative ideas. Please send us a request with subject "Feedback" to the following link.
Q. Is xHamster FREE?A. Yes, xHamster.com is a free site with the option for paid Premium Membership and paid features in our Live Sex section.
Q. How do you count rank?A. Rank is based on the amount of comments received as follows:
Q. How can I recover my password?A. Use http://xhamster.com/recoverpass.php to restore your password.
Q. I forgot my username, how can I get it?A. Use http://xhamster.com/recoverpass.php to get username and password
Q. How can I unblock a user?A. Please use the following link.
Q. How can I delete my account?A. Log into your account then go to http://xhamster.com/account_settings.php. Click on Close Account tab, select the checkbox "I confirm that I want to delete my account" and click "Close account".
Q. How can I get rid of pop-ups on this site?A. By creating a regular user account which is absolutely free. Follow this link http://xhamster.com/signup.php, log in and never see any pop-ups again.
Q. What are the advantages of Premium Membership on xHamster.com?A. Premium users can:
Q. How can I watch downloaded FLV files on my PC?A. We recommend to use VLC player for FLV files, you can download it for free on http://www.videolan.org/vlc/ and it works with Windows, Mac OS X and Linux
Q. How can I watch DVDs on my PC/MAC?A. You can use standard Windows Media Player for Windows (you can get latest version on http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx ) or Quicktime Player for Mac OS X (You can download it on http://www.apple.com/quicktime/download/ ). Also You can use VLC player for Mac OS X, Windows and Linux: http://www.videolan.org/vlc/
Q. How can I watch FLV files on my iPod (PSP, smartphone, TV etc)?A. You need to convert FLV files to MP4 or other suitable formats, on Windows you can do it with Any FLV Converter ( http://www.any-flv-converter.com/ ), for Mac OS X we recommend to use Leawo FLV converter ( http://www.leawo.com/flv-converter/ )
Q. How can I cancel my Premium subscription?A. In order to cancel your Premium subscription, firstly you must be logged into your account. Secondly, you must identify which billing company carried out your card payment by checking your card's statement or by clicking the following link: xhamsterpremiumpass.com/subscriptions.html. Finally, to cancel your Premium subscription please click the following link: xhamsterpremiumpass.com/billing.html.
Q. Will the billing process be private?A. A discreet charge will appear on your monthly account statement. xHamster's name and link will never appear on your statement. The data recorded when you signed up will be used only by our tech and billing support staff. We never sell or give away any personal information to third parties and will never contact you via postal mail services.
Q. My access is not working. How can this be fixed?A. If you are unable to log into xHamster, first make sure you're entering the correct username and password. In case this doesn't work and you receive error "invalid login or password", please restore your password via the link: http://xhamster.com/recoverpass.php. If the problem persists please contact us via this form: http://xhamster.com/contact.php.
Q. How can I become a Premium user if my e-mail address is already in use?A. You should log into your regular user account http://xhamster.com/login.php and then apply for Premium Subscription via the link: http://premium.xhamster.com/join.html. Your regular account will be converted into Premium following the completion of the subscription process.
Q. How can I be refunded?A. Use the following links: https://www.cgbilling.com/secure/cancelTransaction.html, https://segpaycs.com/spsolo.aspx or http://www.webbilling.com/support.html in order to make a claim for a refund.
Q. I cannot leave comments to videos/photos/blogs/etc. What is the issue?A. You need to verify your e-mail address in order to not have this issue. To verify, please follow the link: http://xhamster.com/edit_profile.php.
Q. How can I watch videos?A. We recommend you download and install the latest Flash-Plugin Version and then restart your browser. For browsers, we recommend the use of Google Chrome. Please check if you have any ad blocker or ref blocker programs or extensions, as it can potentially block our player. If you have ANY problems please try to reboot your computer, if this doesn't work please make a screenshot of your browser (example: http://www.ehow.com/how_2276520_save-web-page-as-file.html ). After that please send us a report with subject "Video Player Problems" using the following link: http://xhamster.com/contact.php
Q. How can I watch xHamster on my Iphone/Blackberry/other mobile device?A. Please check our mobile version: http://m.xhamster.com.
Q. The movie keeps buffering while watching. What is the issue?A. It may be due to your internet connection or due to a server overload on our side. We are constantly working to keep our servers up to speed.
Q. My country blocked xHamster, how can I watch my favourite site?A. Please read this article - How to unblock xHamster
Q. I can't log in. What is the issue?A. It is possible that your account was closed (in this case you can see status "inactive" on its page) or if you have disabled cookies.
Q. How to enable cookies?A. Please read this article: http://www.google.com/cookies.html
Q. I have no sound. How can I fix it?A. Please check the sound button in case it is on mute. If that is not the issue please send us a report with subject "Video Player Problems".
Q. How can I add an image into "about me" section of my profile?A. Follow these steps: http://xhamster.com/edit_profile.php ->About Me ->"image" button ->[image]http://link.should.be/here.jpg[/image] ->"Update Profile" button
Q. How can I delete a video from my favorites?A. Follow these steps: http://xhamster.com/favorites/videos-1.html ->Remove Favorite
Q. How can I delete a picture from my favorites?A. Follow these steps: http://xhamster.com/photos/favorites-1.html ->Remove from Favorites
Q. How can I upload an avatar?A. You can upload your main photo (avatar) here http://xhamster.com/edit_profile.php then click on the Update Profile button. It should be no more than 3 megabytes.
Q. I'm from Singapore and I can't watch any videos.A. Unfortunately most of ISPs from your country have blocked our site. To unblock, please read this article - How to unblock xHamster
Q. My photo gallery niches have been changed to Men. How can I revert them?A. Please note that if there is a solo male picture in a gallery, then the whole gallery will be changed to niche tag "Men". Please avoid such images from heterosexual galleries.
Q. My video has a green screen, what is the issue?A. To solve this issue follow the link: http://lifehacker.com/5796783/fix-a-green-screen-on-flash-videos-by-disabling-hardware-acceleration
Q. I've uploaded a video, when will it become active?A. Your video needs to be converted, usually it takes approximately 4 days. The status of your video can be checked in your profile.
Q. Why was my video/photo deleted?A. We remove videos and photos that violate our Terms Of Service. Never upload:
Q. I uploaded a video and the status reads "errorconv" for it, what does this mean?A. It means that your video codec was not recognized by our system, please re-convert the file to another format. Supported file types are mpg, avi, mpeg, wmv, 3gp, mp4, mov, asf, flv. Avi and wmv files would be the best choice.
Q. Why do channels change for my video?A. We move men only videos to either "Men" or "Gays" in order to separate the content from "Straight/Heterosexual". Please select correct channels for your videos. Also, please don't upload solo male videos to the "Bisexual" channel.
Q. I can't upload videos because your upload form is closed.A. Unfortunately, our servers disconnect from time to time in order to enable the conversion of enormous amounts of uploaded videos. Sorry for the inconvenience!
Q. My video has a solid gray screen or the video is distorted, what is the issue?A. Unfortunately the video codec of the original file has not been recognized by our software. The only way to fix this is to re-convert the original file into another video format and upload again.
Q. What codecs are suitable for uploading on xHamster.com?A. Click here to see the full list of codecs supported by our FFMPEG converter. If you don't know what codec was used in your video you can check it using special software, you can find a list here.
Q. How can I remove my video?A. Use the following link: http://xhamster.com/my_vids/public/1.html ->Remove video
Q. How can I remove my pictures?A. Use the following link: http://xhamster.com/photos/my_photos-1.html ->Edit ->Delete
Q. I've sent a picture or a video for the Introduction but it has never appeared. What's the issue?A. Probably it did not comply with our rules. You can check their status here: http://xhamster.com/photos/my_intros-1.html and http://xhamster.com/my_vids/intro/1.html
Q. I would like to prove that I am real and get the verified user stamp on my profile but don't want to show my face.A. Unfortunately, this is not possible. The only way to get the verified user stamp is to upload a picture or video that complies with our rules.
Q. Can I sell my videos?A. Yes. Every registered user of xHamster can upload their personal videos for sale. If you don't have a regular user account all you need to do is register one which is absolutely free.
Q. How can I upload paid videos?A. When you upload a video you have to choose the option "paid" which is in "Privacy". After that you add the price in tokens for viewing the video. Additionally, you need to upload documents for ALL actors participating in your video which include ID with date of birth and a photo in color with your ID in hand and after that click upload. This information is necessary due to legalities and is strictly confidential and secured. When you upload the video to xHamster you will get a "Seller Tab". There you can manage all your "Paid Video" activities.
Q. Does the paid video get uploaded straight away?A. Every video passes through the moderation process and it takes up to 24 hours to check and approve actors and videos. You can check the status of your video in "My Paid Videos" and status of your actors in "My Actors". There, you can make changes if required. Once your Paid Video is approved you will get the "Content Seller" badge on your profile.