xHamster's FAQ

Abuses

Someone sent me spam via comments/private messages

I see my copyrighted content on xHamster, how can it be removed?

I see a movie with me uploaded on xHamster, how can it be removed?

I see illegal content (rape, zoo, cp) on xHamster, how can it be removed?

Someone is sending spam through Cam Chat Rooms.



Basic Questions

How can I check comments and what does the Comment counter on my Profile page indicate?

How can I recover my username?

I have an exciting idea for xHamster.com, how can I share it with you?

Is xHamster FREE?

What are Favorites?

What does it mean when a friends icon says RETIRED?

How do you count rank?

Can I download videos?

How can I recover my password?

I forgot my username, how can I get it?

Can I change my username?

A video from my favourites has been deleted, why?

How can I block a user from sending me messages and comments?

How can I unblock a user?

What is the maximum amount of friends allowed?

What is the maximum amount of subscriptions allowed?

How can I delete my account?

How can I get rid of pop-ups on this site?



Premium Questions

What are the advantages of Premium Membership on xHamster.com?

Can I download all your DVDs with Premium Membership?

How can I watch downloaded FLV files on my PC?

How can I watch DVDs on my PC/MAC?

How can I watch FLV files on my iPod (PSP, smartphone, TV etc)?

What video formats are provided for DVDs in Premium section?

How can I cancel my Premium subscription?

Will the billing process be private?

My access is not working. How can this be fixed?

How can I become a Premium user if my e-mail address is already in use?

How can I be refunded?



Technical Questions

I cannot leave comments to videos/photos/blogs/etc. What is the issue?

How can I watch videos?

How can I watch xHamster on my Iphone/Blackberry/other mobile device?

The movie keeps buffering while watching. What is the issue?

My country blocked xHamster, how can I watch my favourite site?

I can't log in. What is the issue?

How to enable cookies?

I have no sound. How can I fix it?

Every time I make a selection I get an error box which reads "An unhandled exception occurred in a third party module and will close"

How can I add an image into "about me" section of my profile?

How can I change my username?

How can I delete a video from my favorites?

How can I delete a picture from my favorites?

How can I upload an avatar?

I'm from Singapore and I can't watch any videos.

My photo gallery niches have been changed to Men. How can I revert them?



Uploads

My video has a green screen, what is the issue?

I've uploaded a video, when will it become active?

Why was my video/photo deleted?

I uploaded a video and the status reads "errorconv" for it, what does this mean?

I uploaded a video and its status shows "Repost". What does this mean?

Why do channels change for my video?

I can't change the category of my video, what should I do?

I can't upload videos because your upload form is closed.

My video has a solid gray screen or the video is distorted, what is the issue?

What codecs are suitable for uploading on xHamster.com?

One of my uploads has had the status "converting" for 5 days now.

How can I restore the movies / pictures / stories / blog posts that I deleted?

How can I remove my video?

How can I remove my pictures?

Could you add the movie called "***"? Please help me find the movie "***".

I've sent a picture or a video for the Introduction but it has never appeared. What's the issue?

I would like to prove that I am real and get the verified user stamp on my profile but don't want to show my face.

Can I sell my videos?

Does it cost any money to upload paid videos?

How can I upload paid videos?

Does the paid video get uploaded straight away?

Can I change the price of my paid video?





Abuses

 Q. Someone sent me spam via comments/private messagesA. Please report the spammer via the button on the user's profile page or via the button on comments.

 Q. I see my copyrighted content on xHamster, how can it be removed?A. Please send us a request with subject "DMCA/Copyright Infringement" and the direct link to your content (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).

 Q. I see a movie with me uploaded on xHamster, how can it be removed?A. Please send us a request with subject "DMCA/Copyright Infringement" and the direct link to your content (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).

 Q. I see illegal content (rape, zoo, cp) on xHamster, how can it be removed?A. Please send us a request with subject "Report Inappropriate Content" and the direct link to the movie or picture (for example http://xhamster.com/movies/1115133/Freaky_slut_riding_one_cock.html).

 Q. Someone is sending spam through Cam Chat Rooms.A. Please report the spammer via the button on user comments.



Basic Questions

 Q. How can I check comments and what does the Comment counter on my Profile page indicate?A. The Comment counter displays the amount of comments YOU left on xHamster pages (example movies, profiles, etc.). To check all Comments left by YOU and other USERS on your Profile page, pictures, videos and stories, go to My News>> My Fresh Comments.

 Q. How can I recover my username?A. Use http://xhamster.com/recoverpass.php to get username and password.

 Q. I have an exciting idea for xHamster.com, how can I share it with you?A. We appreciate hearing all creative/innovative ideas. Please send us a request with subject "Feedback" to the following link.

 Q. Is xHamster FREE?A. Yes, xHamster.com is a free site with the option for paid Premium Membership and paid features in our Live Sex section.

 Q. What are Favorites?A. By clicking "add to Favorites", videos and photos are automatically saved and stored for YOU to have easy access at a later time.

 Q. What does it mean when a friends icon says RETIRED?A. That means that the user has closed his/her account. (there is an option of reinstating the account)

 Q. How do you count rank?A. Rank is based on the amount of comments written as follows:
0-50 get rank Newbie
51-150 Porn Lover
151-500 Porn Expert
501-1000 Kama Sutra Guru
1001-2000 Pornstar
2001-5000 Celebrity
5001-8000 Pimp
8001-15000 Porn King/Queen
15001-25000 xHamster Legend
25000+ you'll get an option in your profile to customize your rank

If your rank has not been upgraded, please wait approximately 12 hours to get a new rank.

 Q. Can I download videos?A. Yes, all public videos can be downloaded for free!

 Q. How can I recover my password?A. Use http://xhamster.com/recoverpass.php to restore your password.

 Q. I forgot my username, how can I get it?A. Use http://xhamster.com/recoverpass.php to get username and password

 Q. Can I change my username?A. No, if you wish to use another username you must register a new account with a different e-mail address.

 Q. A video from my favourites has been deleted, why?A. The video was removed either by the uploader or by a moderator due to abuse and/or other reasons.

 Q. How can I block a user from sending me messages and comments?A. You have to press the button "Block user" on his/her profile page.

 Q. How can I unblock a user?A. Please use the following link.

 Q. What is the maximum amount of friends allowed?A. Unlimited.

 Q. What is the maximum amount of subscriptions allowed?A. Unlimited.

 Q. How can I delete my account?A. Log into your account then go to http://xhamster.com/account_settings.php. Click on Close Account tab, select the checkbox "I confirm that I want to delete my account" and click "Close account".

 Q. How can I get rid of pop-ups on this site?A. By creating a regular user account which is absolutely free. Follow this link http://xhamster.com/signup.php, log in and never see any pop-ups again.



Premium Questions

 Q. What are the advantages of Premium Membership on xHamster.com?A. Premium users can:
- Get access to DVD section
- Download Premium videos
- Customize rank
- Acquire VIP badge
- Avoid advertising
- Get email notifications about Private Messages

 Q. Can I download all your DVDs with Premium Membership?A. With Premium Membership on xHamster.com you will be able to download all of our content.

 Q. How can I watch downloaded FLV files on my PC?A. We recommend to use VLC player for FLV files, you can download it for free on http://www.videolan.org/vlc/ and it works with Windows, Mac OS X and Linux

 Q. How can I watch DVDs on my PC/MAC?A. You can use standard Windows Media Player for Windows (you can get latest version on http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx ) or Quicktime Player for Mac OS X (You can download it on http://www.apple.com/quicktime/download/ ). Also You can use VLC player for Mac OS X, Windows and Linux: http://www.videolan.org/vlc/

 Q. How can I watch FLV files on my iPod (PSP, smartphone, TV etc)?A. You need to convert FLV files to MP4 or other suitable formats, on Windows you can do it with Any FLV Converter ( http://www.any-flv-converter.com/ ), for Mac OS X we recommend to use Leawo FLV converter ( http://www.leawo.com/flv-converter/ )

 Q. What video formats are provided for DVDs in Premium section?A. Most DVDs are provided in MP4 format.

 Q. How can I cancel my Premium subscription?A. In order to cancel your Premium subscription, firstly you must be logged into your account. Secondly, you must identify which billing company carried out your card payment by checking your card's statement or by clicking the following link: xhamsterpremiumpass.com/subscriptions.html. Finally, to cancel your Premium subscription please click the following link: xhamsterpremiumpass.com/billing.html.

 Q. Will the billing process be private?A. A discreet charge will appear on your monthly account statement. xHamster's name and link will never appear on your statement. The data recorded when you signed up will be used only by our tech and billing support staff. We never sell or give away any personal information to third parties and will never contact you via postal mail services.

 Q. My access is not working. How can this be fixed?A. If you are unable to log into xHamster, first make sure you're entering the correct username and password. In case this doesn't work and you receive error "invalid login or password", please restore your password via the link: http://xhamster.com/recoverpass.php. If the problem persists please contact us via this form: http://xhamster.com/contact.php.

 Q. How can I become a Premium user if my e-mail address is already in use?A. You should log into your regular user account http://xhamster.com/login.php and then apply for Premium Subscription via the link: http://premium.xhamster.com/join.html. Your regular account will be converted into Premium following the completion of the subscription process.

 Q. How can I be refunded?A. Use the following links: https://www.cgbilling.com/secure/cancelTransaction.html, https://segpaycs.com/spsolo.aspx or http://www.webbilling.com/support.html in order to make a claim for a refund.



Technical Questions

 Q. I cannot leave comments to videos/photos/blogs/etc. What is the issue?A. You need to verify your e-mail address in order to not have this issue. To verify, please follow the link: http://xhamster.com/edit_profile.php.

 Q. How can I watch videos?A. We recommend you download and install the latest Flash-Plugin Version and then restart your browser. For browsers, we recommend the use of Google Chrome. Please check if you have any ad blocker or ref blocker programs or extensions, as it can potentially block our player. If you have ANY problems please try to reboot your computer, if this doesn't work please make a screenshot of your browser (example: http://www.ehow.com/how_2276520_save-web-page-as-file.html ). After that please send us a report with subject "Video Player Problems" using the following link: http://xhamster.com/contact.php

 Q. How can I watch xHamster on my Iphone/Blackberry/other mobile device?A. Please check our mobile version: http://m.xhamster.com.

 Q. The movie keeps buffering while watching. What is the issue?A. It may be due to your internet connection or due to a server overload on our side. We are constantly working to keep our servers up to speed.

 Q. My country blocked xHamster, how can I watch my favourite site?A. Please read this article - How to unblock xHamster

 Q. I can't log in. What is the issue?A. It is possible that your account was closed (in this case you can see status "inactive" on its page) or if you have disabled cookies.
In this case, you need to enable cookies in your browser, also please re-check your password. You can restore your password here: http://xhamster.com/recoverpass.php

 Q. How to enable cookies?A. Please read this article: http://www.google.com/cookies.html

 Q. I have no sound. How can I fix it?A. Please check the sound button in case it is on mute. If that is not the issue please send us a report with subject "Video Player Problems".

 Q. Every time I make a selection I get an error box which reads "An unhandled exception occurred in a third party module and will close"A. Please uninstall ANT toolbar, it's the reason of that error.

 Q. How can I add an image into "about me" section of my profile?A. Follow these steps: http://xhamster.com/edit_profile.php ->About Me ->"image" button ->[image]http://link.should.be/here.jpg[/image] ->"Update Profile" button

 Q. How can I change my username?A. Unfortunately there is no such option at the moment. The only way is to delete the current account and create a new one with another email.

 Q. How can I delete a video from my favorites?A. Follow these steps: http://xhamster.com/favorites/videos-1.html ->Remove Favorite

 Q. How can I delete a picture from my favorites?A. Follow these steps: http://xhamster.com/photos/favorites-1.html ->Remove from Favorites

 Q. How can I upload an avatar?A. You can upload your main photo (avatar) here http://xhamster.com/edit_profile.php then click on the Update Profile button. It should be no more than 3 megabytes.

 Q. I'm from Singapore and I can't watch any videos.A. Unfortunately most of ISPs from your country have blocked our site. To unblock, please read this article - How to unblock xHamster

 Q. My photo gallery niches have been changed to Men. How can I revert them?A. Please note that if there is a solo male picture in a gallery, then the whole gallery will be changed to niche tag "Men". Please avoid such images from heterosexual galleries.



Uploads

 Q. My video has a green screen, what is the issue?A. To solve this issue follow the link: http://lifehacker.com/5796783/fix-a-green-screen-on-flash-videos-by-disabling-hardware-acceleration

 Q. I've uploaded a video, when will it become active?A. Your video needs to be converted, usually it takes approximately 4 days. The status of your video can be checked in your profile.

 Q. Why was my video/photo deleted?A. We remove videos and photos that violate our Terms Of Service. Never upload:
- Copyrighted videos/photos or videos/photos you haven't got the legal rights to post
- Watermarked videos/photos (people don't like them)
- Videos/photos with shitting, pissing, pooping etc
- Videos/photos involving animals
- Videos/photos involving underaged persons, also videos/photos with persons looking young
- Videos/photos with violence (rape or bodily harm)
- Incest videos/photos or videos/photos with incest related titles
- Very bad quality videos/photos

Also, we remove reposts and broken files (files with error during conversion)

 Q. I uploaded a video and the status reads "errorconv" for it, what does this mean?A. It means that your video codec was not recognized by our system, please re-convert the file to another format. Supported file types are mpg, avi, mpeg, wmv, 3gp, mp4, mov, asf, flv. Avi and wmv files would be the best choice.

 Q. I uploaded a video and its status shows "Repost". What does this mean?A. It means that your file was posted in the past (may be it even was deleted, so it's not original one).

 Q. Why do channels change for my video?A. We move men only videos to either "Men" or "Gays" in order to separate the content from "Straight/Heterosexual". Please select correct channels for your videos. Also, please don't upload solo male videos to the "Bisexual" channel.

 Q. I can't change the category of my video, what should I do?A. We don't allow category changes for videos in "Men" channel. Please post solo male videos to "Men" channel ONLY.

 Q. I can't upload videos because your upload form is closed.A. Unfortunately, our servers disconnect from time to time in order to enable the conversion of enormous amounts of uploaded videos. Sorry for the inconvenience!

 Q. My video has a solid gray screen or the video is distorted, what is the issue?A. Unfortunately the video codec of the original file has not been recognized by our software. The only way to fix this is to re-convert the original file into another video format and upload again.

 Q. What codecs are suitable for uploading on xHamster.com?A. Click here to see the full list of codecs supported by our FFMPEG converter. If you don't know what codec was used in your video you can check it using special software, you can find a list here.

 Q. One of my uploads has had the status "converting" for 5 days now.A. Unfortunately we had an error during conversion of this video. Please re-upload it.

 Q. How can I restore the movies / pictures / stories / blog posts that I deleted?A. Unfortunately there is no way to restore them. You will have to upload them again to the site.

 Q. How can I remove my video?A. Use the following link: http://xhamster.com/my_vids/public/1.html ->Remove video

 Q. How can I remove my pictures?A. Use the following link: http://xhamster.com/photos/my_photos-1.html ->Edit ->Delete

 Q. Could you add the movie called "***"? Please help me find the movie "***".A. xHamster is a place for user-generated content. Uploads are not made by us.

 Q. I've sent a picture or a video for the Introduction but it has never appeared. What's the issue?A. Probably it did not comply with our rules. You can check their status here: http://xhamster.com/photos/my_intros-1.html and http://xhamster.com/my_vids/intro/1.html

 Q. I would like to prove that I am real and get the verified user stamp on my profile but don't want to show my face.A. Unfortunately, this is not possible. The only way to get the verified user stamp is to upload a picture or video that complies with our rules.

 Q. Can I sell my videos?A. Yes. Every registered user of xHamster can upload their personal videos for sale. If you don't have a regular user account all you need to do is register one which is absolutely free.

 Q. Does it cost any money to upload paid videos?A. No. This is absolutely FREE.

 Q. How can I upload paid videos?A. When you upload a video you have to choose the option "paid" which is in "Privacy". After that you add the price in tokens for viewing the video. Additionally, you need to upload documents for ALL actors participating in your video which include ID with date of birth and a photo in color with your ID in hand and after that click upload. This information is necessary due to legalities and is strictly confidential and secured. When you upload the video to xHamster you will get a "Seller Tab". There you can manage all your "Paid Video" activities.

 Q. Does the paid video get uploaded straight away?A. Every video passes through the moderation process and it takes up to 24 hours to check and approve actors and videos. You can check the status of your video in "My Paid Videos" and status of your actors in "My Actors". There, you can make changes if required. Once your Paid Video is approved you will get the "Content Seller" badge on your profile.

 Q. Can I change the price of my paid video?A. Yes. You can always change the price of a video via Edit Video.